Remote Customer service Jobs · Microsoft Office

• Manage and optimize the PAR OPS back-office system for multiple restaurant clients.
• Serve as a strategic advisor, analyzing system usage and recommending best practices.
• Work in a multi-channel support environment handling tickets, email, phone, and virtual meetings.

PAR Technology Corporation is a leader in restaurant technology, providing comprehensive software and hardware solutions for over 100,000 restaurants in more than 110 countries. They have a collaborative culture, embracing a 'Better Together' ethos with a focus on innovation and customer success.

• Provide frontline support to producers on registration, compliance, and general inquiries via email, phone, and chat.
• Track and document inquiries in CRM systems, identify trends, and contribute to process improvements.
• Mentor team members, collaborate with internal teams, and encourage self-service resource usage.

• Manage initial incident reports and coordinate resource dispatch for global emergencies.
• Collaborate with client stakeholders and maintain accurate case records in the case management system.
• Work flexible shifts including nights and weekends to provide 24/7 support.

Everbridge is a global technology company that provides critical event management and enterprise safety solutions to help organizations keep people safe and operations running. They offer a supportive and rewarding work environment with comprehensive benefits.